Thank you, Singapore!

We regret to inform you that from 20 June 2023, Luno services will no longer be available in Singapore.

We understand that this will be disappointing news for many of you and it’s not a decision we’ve taken lightly. It’s always been our mission to put the power of crypto in everyone’s hands. This is still true. As a key financial hub in the region and an innovator in financial technology, Singapore has the potential to lead the way in using crypto to build a fair and robust financial system. We can’t wait to watch its journey and are proud to have been a part of it.

This decision was made as part of a regular evaluation of our global strategy and presence. As a result of this decision, we have also informed the Monetary Authority of Singapore of our intention to withdraw our license application. Our operations in other regions are not impacted by this decision.

We are privileged to have supported thousands of investors in Singapore on their crypto journey since 2016 and we want to thank everyone who has entrusted us with their investments. For a smooth withdrawal process, we ask our customers to please withdraw all cryptocurrency and/or SGD from their Luno Wallet by 19 June 2023.

For detailed instructions on how to make your withdrawal, please read our Help Centre article.

Thank you again for your trust and support. We apologise for any inconvenience caused.

*Please note that as of 00:00 (GMT +8) 20 June 2023, all Luno accounts belonging to Singapore customers will be closed, and you will no longer be able to log in and access your account. Any remaining cryptocurrency in wallets after this time will be sold at the prevailing market price and stored as SGD. Luno also reserves the right to charge a monthly dormant account fee for holding funds on your behalf after 20 June 2023. If you encounter any issues, our support team will be able to assist you.